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Field Services

Last Updated: Aug 03, 2012 10:10AM EDT
Several types of Field Services companies are already using the Viamente Route Planner to optimally assign and schedule their resources in order to serve the maximum number of Orders with the minimum effort/cost.
Whether your Mobile Workforce is out in the field for installations, maintenance, cleaning, inspections, home/health care or any other professional service, what really counts at the end of the day is how you manage to keep your customers happy.

Your customers do not necessarily see all the challenges you have to face in order to provide the best possible service, but we do.
The Viamente Route Planner has been designed to help Field Services Team Leaders optimize their technicians' workload and achieve an improved and measurable operational efficiency.
As Planning and Dispatching become the Viamente Route Planner’s burden, Team Leaders have the necessary time to focus on what is really important: customer service through logistics efficiency.
This is what we call true and Full-featured Multi-Vehicle Routing.

But what does this really mean?

It means automated optimization of the Dispatching operations. In a matter of seconds the Viamente Route Planner calculates which vehicle should serve which locations, considering all the constraints and specific customer requirements and aiming at the optimal management of all the resources (fuel, vehicles, driving time, etc.).

In Field Services, Time Windows and Service Times are key aspects.
Meeting your customer’s expectations can only be achieved through accurate management of these factors; our Web-based Routing Optimization Software does this and more: it can automatically assign specific Orders to specific Drivers/vehicles with the required specialty or skill for that particular job. It is also possible to exclude Time Windows during which service at the customer's is not possible.
Maybe some of your Drivers are under utilised; maybe some others are over utilised; fuel/manpower waste, idle time, inefficient routing reduce customer service goodwill.
Avoid all these problems with just a few clicks: start balancing your Fleet utilisation and building optimal Route Plans by going to our First Step. You will then send your plans with maps and directions to your Drivers' GPS devices and smartphones, minimizing their Working Timeand saving on all your operating costs.

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